Terms of Service

By placing an order, you agree to the terms presented for that purchase, subject always to mandatory consumer protection law. These terms explain our respective responsibilities.

Using the website

Provide accurate information and use the website lawfully. Do not interfere with its security, submit fraudulent orders or misuse another person’s account or payment method. If an account is available, protect its credentials and tell us about suspected unauthorised use. Any action we take to protect the website does not remove rights attached to a legitimate purchase.

Product information

Descriptions, options and displayed images are provided to help you select a product. Review the chosen size, colour, quantity, specifications and included items before ordering. Screen settings can affect colour appearance, but this does not excuse a material difference from the description. Contact us if information is unclear before purchasing.

Prices, taxes and availability

Prices are displayed in Canadian dollars (CAD). Applicable taxes and the final payable amount are shown at checkout. Standard shipping within Canada is free. Availability can change before an order is accepted. We may correct an obvious error, but will explain a material issue with an existing order and provide an appropriate cancellation or refund option instead of imposing an unagreed price.

Orders and acceptance

You confirm that you may lawfully make the purchase and are authorised to use the selected payment method. We acknowledge an order using the email supplied at checkout. If an availability, payment or delivery issue prevents fulfilment, we will contact you and refund any payment for an order we cannot supply. Keep the order confirmation and notify us promptly of an error. Mandatory rules on contract formation and disclosure continue to apply.

Payment

Use one of the payment methods actually offered at checkout. A provider may request authentication or place a temporary authorisation hold. Do not send payment credentials by email. Our Payment Policy explains payment handling and refund routing.

Delivery

We ship to Canada. Normal handling is 1–2 business days and transit after dispatch is 4–6 business days, giving a normal expected total of 5–8 business days. See the Shipping Policy for tracking, address corrections and delay handling. A specific agreed delivery commitment and mandatory cancellation rights take priority over a general estimate.

Returns, exchanges and cancellations

You can request a return or exchange within 30 days after delivery without giving a reason. Approved return shipping is free and no restocking fee applies. The Refund Policy explains refunds and remedies for damaged, incorrect or defective goods. Cancellation and return rights provided by law remain available independently of this voluntary promise.

Our responsibility

We are responsible for supplying the purchase as agreed and for obligations the law places on our store. We do not exclude responsibility for fraud, wilful misconduct or any liability that cannot lawfully be excluded. Any lawful limitation must be fair and appropriate to the circumstances; these terms do not remove remedies for goods that are defective or do not match their description.

Website availability and outside events

Maintenance, technical faults or events beyond reasonable control may interrupt access or affect fulfilment. We will take reasonable steps to resolve an issue and communicate material order delays. An interruption does not remove your right to a remedy for an accepted purchase. We do not guarantee uninterrupted website access.

Privacy and communications

The Privacy Policy describes personal-information handling. Necessary messages about an order may be sent using the contact details provided. Optional promotional communications are subject to applicable consent and unsubscribe requirements.

Applicable law and disputes

Canadian law and applicable provincial or territorial consumer protections apply as required to the transaction. These terms do not deprive you of mandatory protections in your place of residence or prevent a claim before a court or tribunal available under applicable law. Contact us first if you wish so we can try to resolve a concern; doing so is not a waiver of legal rights.

Changes and interpretation

We may update terms for future use and purchases. A later change does not retrospectively reduce the rights attached to an existing order without a lawful basis. If a term is unenforceable, the remaining terms apply to the extent permitted by law. No wording here replaces a mandatory consumer protection.

Contact

Email: support@zunellagoods.shop

Business address: 6112 Coburg Rd, Halifax, Nova Scotia, B3H 1Z4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).