Refund Policy

Our store offers a 30-day return and exchange window beginning on delivery. You do not need to give a reason to use this return window.

How to start a return

Email us with your order number, the item you wish to return and whether you prefer a refund or exchange. A reason is optional for a change-of-mind return. For damaged, incorrect or incomplete goods, a description and photographs, where reasonably available, help us arrange the appropriate remedy. Do not send payment-card details in your message.

Free return shipping

We pay the shipping cost for approved returns and exchanges. We will provide a prepaid return label or an equivalent free return method, together with the correct return destination and packing instructions. Please contact us before sending a parcel so that it can be received and identified. The business contact address is not automatically the return warehouse. We do not charge a restocking fee.

Condition and packaging

Please keep the item reasonably protected and return its included accessories and components. You may inspect a product as reasonably necessary to decide whether it is suitable. Use the original packaging when available or another safe package. Missing packaging does not remove your statutory rights. Tell us about any use, damage or missing parts so we can explain the appropriate handling before shipment.

Exceptions and special handling

Any lawful exception to a discretionary change-of-mind return must be clearly disclosed on the product page before purchase. We do not apply an undisclosed blanket final-sale rule. Perishable goods, personalised items, opened sealed hygiene goods or hazardous items may require specific handling if such products are offered. Contact us for safe instructions rather than mailing a restricted item. No exception removes remedies for defective, damaged, incorrect or misdescribed goods.

Damaged, defective, wrong or missing items

Contact us when you discover damage, a defect, missing contents, an incorrect item or a material difference from the description. We will assess the issue and provide a refund, replacement, exchange or another appropriate remedy consistent with your rights. We cover an approved return’s shipping cost. A request to report promptly helps investigation but does not impose a shorter legal claim period.

Exchanges

Tell us which available item or variant you would like. We will confirm availability and any genuine price difference before proceeding. If a replacement is unavailable, we will explain the alternatives, including a refund where appropriate. We do not create a substitute order or charge an extra amount without your agreement.

Refund processing

We confirm the outcome after the return or other agreed evidence is assessed. Approved refunds are sent to the original payment method, and our store processes them within 10 business days. Your bank or card issuer usually needs a further 5–10 business days to display the credit. These provider processing estimates do not extend a statutory deadline. If the refund has not appeared after the expected period, contact us so we can trace it.

Order cancellation and legal deadlines

Contact us as soon as possible if you want to cancel an unshipped order. If dispatch has already occurred, we will explain the return process without affecting any statutory cancellation right. For a qualifying statutory cancellation in Quebec, we refund within 15 days after receipt of the cancellation notice, or sooner when required. Nothing in this policy takes away a mandatory right or remedy under applicable Canadian federal, provincial or territorial law. Where the law provides a shorter refund deadline or stronger protection, that requirement takes priority.

Contact

Email: support@zunellagoods.shop

Business address: 6112 Coburg Rd, Halifax, Nova Scotia, B3H 1Z4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).